Membership FAQ

What are NCA Membership’s hours of operation?  

NCA’s offices are open Monday through Friday, 9 a.m. to 5 p.m. ET, and are closed for all US Federal holidays.  

How do I contact the NCA Membership team? 

If you have questions regarding NCA membership, please email [email protected] or call (202) 534-1445.  

Who qualifies for NCA membership? 

  • Confectionery Manufacturers: Any firm or corporation engaged in the manufacturing and marketing of confectionery products, such as cocoa processors, co-manufacturers, re-packers, wholesalers, and distributors.  
  • Confectionery Suppliers: Any firm or corporation engaged in the business of supplying goods or services to confectionery manufacturers, such as equipment, ingredients, packaging, software, supplies, and other business services. 
  • Confectionery Brokers/Sales Agents: Any firm or corporation engaged in the business of selling confectionery products to the retail and wholesale trade on behalf of confectionery manufacturers.  

What are the benefits of NCA membership?  

How do I apply for NCA membership?  

To apply for membership, please select the category that best represents your business and email your completed application to [email protected]. The Membership Team will respond within 24 to 48 business hours with details about your approval and next steps.  

How are NCA Membership dues calculated? 

Membership dues are based on your company’s annual sales. Each membership category has its own dues structure. To view the dues structure, please download your category application below: 

How can I view protected content on your website? 

Your company must be a member of NCA to view member data. Members who wish to access these pages must log in.  

How do I access my MyNCA account?  

  • If your company is an NCA member, every employee is entitled to an account to access NCA member benefits and resources. To activate your account, please reach out to your company’s NCA point of contact(s) to add you to the company roster, or email [email protected]
  • If you already have a MyNCA account, but need your login credentials, click here to reset your password. Your username is your company email address.   

How do I add someone to my company roster?  

Only your NCA point of contact(s) may edit company rosters.  

  • If you are the NCA point of contact(s) for your company, instructions to edit your company roster are below.  
    • Sign into your MyNCA account. 
    • In your profile description, you will see your company’s name underlined. Click it. 
    • This will bring you to the company profile. 
    • Click the “contacts” tab on your company’s profile. 
    • On the “contacts” page, select “add contact” to create new profiles or click on the names of existing profiles to make edits. 
  • If you are unsure who the NCA point of contact(s) is for your company, please reach out to [email protected].  

What’s NCA’s policy on membership dues refunds, transfers, and mergers? 

Membership dues payments to NCA are final and non-refundable. 

NCA membership dues are non-transferrable. Should two member companies merge or otherwise become a single business entity, the merged company or new business entity shall pay dues for the next dues year calculated as though the merger (or other business transaction) did not take place. 

Email [email protected] or call (202) 534-1445 with questions.